From Cringe-Worthy to Polished
Amy provided coaching to help this scheduling coordinator sound more professional, friendly and confident.
- She added first and last responses.
- She began incorporating the callers’ names appropriately.
- She expressed “I understand.”
Results: Positive connections with patients!
Before: After:
Before
After
The numbers speak for themselves!
40%
Decrease in
No Shows
Among new patients
within 9 months
20%
Increase in Production
After 5 years of NO increase
64%
Reduction in
Calls
Longer than 10 minutes
Our Clients' Experiences
